Subject: Refund Not Processed while the RMA got cancelled // 6261934291
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 18 Jan 2021 14:10:50 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed while the RMA got cancelled 

Order Date : 07/01/2021 

Order ID: 6261934291 
Return Tracking ID: 46401361635 

Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over 1 items to the courier team. 

but according to the hybris the refund has not been processed for items and the RMA got cancelled , So we request you to check under RMA 1000428244 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque