Subject: RE: Bank Transfer - 6244611051
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, YASSER LSM <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 18 Jan 2021 18:58:35 +0000

@Apoorv Joshi<mailto:[email-masked]>

Refunded last December via bank transfer for the amount of SAR 135.26

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 18, 2021 5:59 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; YASSER LSM <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Bank Transfer - 6244611051

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Bank Transfer pending since Nov 2020

Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "YASSER LSM" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 20, 2020 7:31:28 PM
Subject: RE: To reprocess the refund to bank account.

Hi Shakeeb,

Escalated to finance.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 6:46 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; YASSER LSM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: To reprocess the refund to bank account.
Importance: High

External email sender, please take precaution.
Hi Malik,

Would like to inform you that Customer's My Credit amount has been removed and bank details has been updated by jira.
Please do the needful for bank transfer the amount  135.26 on your priority basis.

Regards
Shakeeb

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 19:51:15
Subject: To reprocess the refund to bank account.

Hi Team,

Subject: To reprocess the refund to bank account.

Order No.6244611051
Ticket No: 1850173

The customer is asking to reprocess My Credit to his bank account. My Credit was removed by Jira ( https://landmark.atlassian.net/browse/REL-130212<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-130212&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6abdb75747a9414b081108d8bbb93945%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637465751499816132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zllISjbWdd40%2B2X7DgXy9cHzcyWg9a29OsQFm81LvAA%3D&reserved=0>)

Kindly process the refund to the customers' bank account.

Regards,
Yasser.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com