Subject: RE: Refund not processed - 6236352857
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 18 Jan 2021 15:52:55 +0000

@Apoorv Joshi<mailto:[email-masked]> Refunded as goodwill.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 18, 2021 5:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund not processed - 6236352857

External email sender, please take precaution.
Hi Team,

Please assist in getting an update on the below from LMG, as per tracking: RP1030200001948 following RVP is not delivered to WH since Nov 1, 2020.

RMA is showing cancelled and Refund value is SAR 70.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 31, 2020 3:29:57 PM
Subject: Re: Refund not processed - 6236352857

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 15:59:52
Subject: Re: Refund not processed - 6236352857

Hi Team,

Please assist on the below case. As per tracking the items are collected since Oct 31, 2020 and are not delivered to WH since then. We have escalated to LMG multiple times to deliver the items to our warehouse but receiving no response. Customer is chasing for their refund.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 11:48:29
Subject: Refund not processed - 6236352857

Hi Team,

Problem Statement:  Late Delivery
Order Date : Oct 27, 2020
Order ID: 6236352857
Return Tracking ID: RP1030200001948
RMA: 1000112948
Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on Nov 01, 2020 but till now the order has not delivered back to us.

Regards,
Nikhil

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