Subject: Re: Late Shipping / cancellation: 9615403514
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, malik ismail <[email-masked]>, Rasal Rana <[email-masked]>, Ravi Sankar Podiyattillam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, max ecom <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, deepak damodaran <[email-masked]>, Peter Dsouza <[email-masked]>
Date: Mon, 18 Jan 2021 06:25:53 -0700 (MST)

Hi Akshay, 

Kindly advise if any update on the below incident ID. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "Rasal Rana" <[email-masked]>, "Ravi Sankar Podiyattillam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "max ecom" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Peter Dsouza" <[email-masked]> 
Sent: Thursday, January 7, 2021 9:23:55 PM 
Subject: RE: Late Shipping / cancellation: 9615403514 

[ mailto:[email-masked] | @Apoorv Joshi ] Escalated to tech. 

INC0949367 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 7, 2021 7:48 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Rasal Rana <[email-masked]>; Ravi Sankar Podiyattillam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Max Ecom <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Deepak Damodaran <[email-masked]>; Peter Dsouza <[email-masked]> 
Subject: Re: Late Shipping / cancellation: 9615403514 

External email sender, please take precaution. 

Hi Akshay, 

Please assist us to get the update on the below concern. 

Thank you for your help. 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Rasal Rana" < [ mailto:[email-masked] | [email-masked] ] >, "Ravi Sankar Podiyattillam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "max ecom" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] >, "Peter Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 5 January, 2021 12:01:31 
Subject: RE: Late Shipping / cancellation: 9615403514 

[ mailto:[email-masked] | @Rasal Rana ] [ mailto:[email-masked] | 
@Ravi Sankar  Podiyattillam ] Any update on the below, if this is been cancelled? 

Kindly let us know if you are facing any issues to cancel. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 5, 2021 10:26 AM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Rasal Rana < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping / cancellation: 9615403514 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please follow up on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 24, 2020 3:21 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Rasal Rana < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping / cancellation: 9615403514 

External email sender, please take precaution. 

Hi Malik, 

Please let us know the further update on processing the cancellation for the below order as the customer is getting very disappointed now. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "max ecom" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Rasal Rana" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] >, "peter dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "RaviSankar Podiyattillam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 15 December, 2020 18:01:32 
Subject: Re: Late Shipping / 9615403514 

Hi Malik, 

Thanks for your help! 

Kindly assist if there is any update for the below case. 

Regards 

Apoorv 

From: "Ravi Sankar Podiyattillam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "max ecom" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Rasal Rana" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] >, "Peter Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 December, 2020 10:38:53 
Subject: RE: Late Shipping / 9615403514 

Dear Malik 

The order is triggered from MDC. 

Adding Rasal : Please do the needful 

Regards 

Ravisankar 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 6:33 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping / 9615403514 

Hi [ mailto:[email-masked] | 
@Max Ecom ] [ mailto:[email-masked] | 
@Ravi Sankar  Podiyattillam ] 

Please follow SED process and cancel item 161905252 – 9615403514 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 6:23 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late Shipping / 9615403514 
Importance: High 

External email sender, please take precaution. 

Hi Jessie. 

With reference to order # 9615403514 

Item ID; 161905252 - - Panelled Polo Neck T-shirt with Long Sleeves 

The order was placed on Nov 18, 2020 but still not shipped, kindly assist us to cancel the order to refund for customer. 

Regards, 

Fauzan 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 5, 2020 2:42:53 PM 
Subject: Late Shipping / 9615403514 

Hi Team, 

The customer has placed his order on Nov 18, 2020 but still the order has not been shipped, so we have escalated to the warehouse and they replied "Regarding this order there is no update in the system". We have also tried to cancel the order but the status shows failed. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Nov 18, 2020 

Order ID: 9615403514 

Tracking ID: N/A 

Ticket number - 1759521 

Child Ticket number - 1766902 

We are looking forward to your reply. 

Regards 

Rehan 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com