Subject: Re: Homecentre WWD Damaged item received // 8218124627
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>, Seeta Seeta <[email-masked]>, tejinder singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, midhun madhu <[email-masked]>
Date: Mon, 18 Jan 2021 06:01:08 -0700 (MST)

Hi Team, 

Please assist on the below case. Not receiving response from the concerned teams. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Thursday, December 31, 2020 11:46:00 AM 
Subject: Re: Homecentre WWD Damaged item received // 8218124627 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 14:59:23 
Subject: Homecentre WWD Damaged item received // 8218124627 

Hi Team, 

Problem Statesmen: Home center WWD Damaged item received 

Order Date : Nov 27, 2020 
Order ID: 8218124627 
Tracking ID: 15351338218124627 

Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 12/12/20 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque