Subject: RE: Refund Issue - 9614925803, 9616365947, 9617285414, 9619228483, 9615319595
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Varun Sharma <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Deepak Damodaran <[email-masked]>, Eugene Ocoy <[email-masked]>
Date: Mon, 18 Jan 2021 12:37:29 +0000

@Varun Sharma<mailto:[email-masked]>

All of these orders are with Splash and if we check the tracking records, it all shows returned to us however WH team is saying none of them has been received.

The total amount of all returns is AED 280.

Please advise if we can go ahead for manual refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 18, 2021 2:04 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Deepak Damodaran <[email-masked]>; Eugene Ocoy <[email-masked]>
Subject: Refund Issue - 9614925803, 9616365947, 9617285414, 9619228483, 9615319595

External email sender, please take precaution.
Hi Team,

With reference to the below details please assist in processing RMAs accordingly:

Order ID: 9614925803
Tracking ID: RP112920003434
Item: 161894414
RMA: 1000247021
Item received on Dec 2, 2020 and RMA status is still Reached warehouse

Order ID: 9616365947
Tracking ID: RP112920003445
Item: 161642422
RMA: 1000247046
Item received on Dec 6, 2020 and RMA status is still Reached warehouse

Order ID: 9617285414
Tracking ID: RP112920003454 / RP112920003460
Item: 161635484, 161534906, 161586684, 162177717, 162814419, 161414259
RMA: 1000247082, 1000247169
Item received on Dec 6, 2020 and RMA status is still Reached warehouse

Order ID: 9619228483
Tracking ID: RP120420002850
Item: 161413568, 162162325, 162193393, 162154334, 162193448
RMA: 1000288980
Item received on Dec 7, 2020 and RMA status is still Reached warehouse

Order ID: 9615319595
Tracking ID: RP112920003441
Item: 162303617, 162303618
RMA: 1000247035
Item received on Dec 6, 2020 and RMA status is still Reached warehouse

As per Child ticket: 1954726, WH mentioned they have not received these items.

Please look into this and assist. Thank you for your help!

Regards,
Apoorv
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