Subject: FW: Product issue WWD // Home center // 8399152705
From: Tejinder Singh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>, seeta.seeta <[email-masked]>, Fauzan Musalman <[email-masked]>, M Ataullah <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Mon, 18 Jan 2021 10:12:40 +0000

Dear Team,

Item not available in stock for replacement.

Regards,
Tejinder Singh.

From: Shakeeb Arsalan
Sent: Monday, January 18, 2021 11:13 AM
To: Tejinder Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; M Ataullah <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: Product issue WWD // Home center // 8399152705

External email sender, please take precaution.
Hi Team,

Any update regarding the below case?

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 January, 2021 19:03:35
Subject: Re: Product issue WWD // Home center // 8399152705

Hi Team,

Please assist regarding the following concern.

Regards
shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 3:53:50 PM
Subject: Re: Product issue WWD // Home center // 8399152705

Dear Tejinder,

Kindly proceed with replacement if possible.

Regards,
Apoorv

________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 19 December, 2020 11:22:50
Subject: RE: Product issue WWD // Home center // 8399152705

Dear Team,

As per customer cushion going deep while setting and inspection team also feel the same.
Photos attached above for your reference.

Delivery Date
18-Oct-20
Complain Date
15-Dec-20
Under Warranty
Yes
Nature of damage
Spring issue
Damage  happen due to
Usage/Quality
Condition
Non-Repairable
Suggestion
Replacement
Approval Required  From

Regards,
Tejinder Singh.

From: Shakeeb Arsalan
Sent: Tuesday, December 15, 2020 12:08 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product issue WWD // Home center // 8399152705
Importance: High

External email sender, please take precaution.
Hi Team

Requesting you to assist us in the below case on urgent basis.

Regards
Shakeeb

From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 11:56:18
Subject: Product issue WWD // Home center // 8399152705

Hi Team,

Problem Statement: Product issue WWD,

Order Date: Aug 24, 2020

Order ID: ​8399152705
Tracking ID: 14978508399152705
Item id 156520429,
Delivery Date; 19/10/20
Assistance Required: Need urgent delivery,

Issue Description: The customer complaining about product that the item one side is up and opposite side down, so kindly find the attachment and arrange the return or replacement for the same item ASAP.

Thanks & Regards,
Syed Ataullah

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com