Subject: Re: Late delivery//6246050138
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: maxwhryd ecom <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, YASSER LSM <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, ArishLaila <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <suvadeep
Date: Mon, 18 Jan 2021 02:25:36 -0700 (MST)

Hi Team, 

Please assist on the below case, as per WH they have already handover the items to Saudi Post but as per tracking on Saudi post there are no tracking result coming up with the shared AWB. We have tried checking with Saudi Post directly as well but receiving no response from them either. 

Please assist in checking this further as the order was placed on Nov 23, 2020 and we have no updates on the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Sharafuddeen Kulumbil" <[email-masked]> 
To: "maxwhryd ecom" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "YASSER LSM" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "ArishLaila" <[email-masked]>, "Raghu Pillai" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Vinod Sharma" <[email-masked]> 
Sent: Thursday, December 31, 2020 1:21:50 PM 
Subject: RE: Late delivery//6246050138 

Hi TEAM 

Subjected Order Already Handover 23-Nov-20 Kindly check COURIER_PARTNER SAUDIPOST .. 

	

INVOICE_NO 	

PAYMENT_TYPE 	

ORDER_DATE 	

DISPATCH_QTY 	

DISPATCH_CARTON_ID 	

COURIER_PARTNER 	

AWB_NO 	

PALLET_ID 	

SCAN_TO_LOAD_USER_ID 	

SCAN_TO_LOAD_DATE 	

SCAN_TO_LOAD_TIME 	

HANDOVER_STATUS 	

ORDER_LINE_STATUS 

6246050138 	

Credit Card 	

23-Nov-20 	

1 	

ECJED1211059 	

SAUDIPOST 	

CRDSAL0108610820 	

JEPLT0024531 	

7128123 	

23-Nov-20 	

17:43:16 	

READY 	

SHIPPED 

6246050138 	

Credit Card 	

23-Nov-20 	

1 	

ECJED1211059 	

SAUDIPOST 	

CRDSAL0108610820 	

JEPLT0024531 	

7128123 	

23-Nov-20 	

17:43:16 	

READY 	

SHIPPED 

6246050138 	

Credit Card 	

23-Nov-20 	

1 	

ECJED1211059 	

SAUDIPOST 	

CRDSAL0108610820 	

JEPLT0024531 	

7128123 	

23-Nov-20 	

17:43:16 	

READY 	

SHIPPED 

6246050138 	

Credit Card 	

23-Nov-20 	

1 	

ECJED1211059 	

SAUDIPOST 	

CRDSAL0108610820 	

JEPLT0024531 	

7128123 	

23-Nov-20 	

17:43:16 	

READY 	

SHIPPED 

6246050138 	

Credit Card 	

23-Nov-20 	

1 	

ECJED1211059 	

SAUDIPOST 	

CRDSAL0108610820 	

JEPLT0024531 	

7128123 	

23-Nov-20 	

17:43:16 	

READY 	

SHIPPED 

6246050138 	

Credit Card 	

23-Nov-20 	

1 	

ECJED1211059 	

SAUDIPOST 	

CRDSAL0108610820 	

JEPLT0024531 	

7128123 	

23-Nov-20 	

17:43:16 	

READY 	

SHIPPED 

6246050138 	

Credit Card 	

23-Nov-20 	

1 	

ECJED1211059 	

SAUDIPOST 	

CRDSAL0108610820 	

JEPLT0024531 	

7128123 	

23-Nov-20 	

17:43:16 	

READY 	

SHIPPED 

Thanks 

Sharafu 

From: Maxwhryd Ecom <[email-masked]> 
Sent: Thursday, December 31, 2020 10:24 AM 
To: seeta.seeta <[email-masked]>; Sharafuddeen Kulumbil <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; YASSER LSM <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; ArishLaila <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Subject: RE: Late delivery//6246050138 

Dear Team , 

Below said Order Jeddah Territory order .. 

Dear Jeddah team , 

Pls Update… 

Thanks 

Esaf 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 31, 2020 9:22 AM 
To: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; YASSER LSM < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late delivery//6246050138 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the mentioned order number, the order is not shipped till now, and the customer is chasing us for his order. 

Kindly check the case and expedite the delivery timeframe. 

Thanks & Regards, 
Seeta Kunwar 

From: "YASSER LSM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 27 December, 2020 15:03:39 
Subject: Late delivery. 

Hi Team, 

Problem Statement: Late delivery. 

Order Date : Nov 23, 2020 

Order ID: 6246050138 

Tracking ID: CRDSAL0108610820 

Ticket No: 1779519 

Assistance Required: Delivery needs be arranged. 

Issue Description: Order has been placed on Nov 23, 2020, but delivery has not been processed yet. As per the above tracking ID, the status is showing "Not Found:" The issue was escalated to Saudi Post, but no response. 

Please look into this matter and do the needful. 

Regards, 

Mohd Iqbal 

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