Subject: Re: Late Return - 6244023915
From: Shakeeb Arsalan <[email-masked]>
To: AbdulrahmanMoha <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Osam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Krizette <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Sun, 17 Jan 2021 23:19:37 -0700 (MST)

Hi Team, 

Items IDs: 
161271245 - - Solid Off Shoulder Dress with Front Slit Detail 
162620854 - - Adidas Ankle Length Sports Socks - Set of 3 
161564613 - - Kappa Full Length Jeans with Printed Tape and Pocket Detail 
162815247 - - Trendyol Solid V-neck Shirt with Long Sleeves and Ruffle Detail 
162764671 - - Trendyol Solid V-Neck Sleeveless Top with Ruffles 
161985732 - - Plain Maxi Shirt Dress with Spread Collar and Cap Sleeves 

From: "AbdulrahmanMoha" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Osam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Krizette" <[email-masked]> 
Sent: Sunday, 17 January, 2021 12:49:25 
Subject: RE: Late Return - 6244023915 

Dear, 

Could you please provide pictures of the shipment content to check. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Abdulrahman Mohamad (SA) 
Sent: Saturday, January 16, 2021 4:07 PM 
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Osam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; escalations dxbteam <[email-masked]>; Krizette Masangkay <[email-masked]> 
Subject: RE: Late Return - 6244023915 

Dear, 

We have informed our team to return the shipment. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 14, 2021 8:16 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Osam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Krizette Masangkay < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Return - 6244023915 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Please assist in getting an update on the below. We have escalated this to aramex multiple times as per the matrix but not getting any response from them. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Osam Thabit. Qaid" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 28 December, 2020 04:30:54 
Subject: Late Return (to warehouse) 

Hi Team. 

Problem Statement: Order not delivered (to warehouse) 

Ticket Id: 1881088 

Order Date : 18-Nov-2020 

Order ID: 6244023915 

Tracking ID: 46382302035 

Assistance Required: Need Urgent Refund. 

Issue Description: Customer raised a return request on 21/11/20 and as per the tracking website, the items has been collected from the customer on 30 Nov 2020 and till now the returned items is not delivered to warehouse, kindly check and deliver the items to the warehouse asap. 

Thank you for your help. 

Regards, 

Osam