Subject: RE: Tabby Issue - 9628936250
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Fatma Maher <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 18 Jan 2021 04:43:30 +0000

@Akshay Berry<mailto:[email-masked]>

Can you please call the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, January 18, 2021 7:58 AM
To: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Tabby Issue - 9628936250

External email sender, please take precaution.
Hi Team,

Please contact the customer on the following NO 0501012240

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 10:04:26 PM
Subject: RE: Tabby Issue - 9628936250

@Akshay Berry<mailto:[email-masked]>

Can you please call this customer.

@Apoorv Joshi<mailto:[email-masked]> do you have the customer’s phone number?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 4:03 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fatma Maher <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Tabby Issue - 9628936250

External email sender, please take precaution.
Hi Team,

Customer tried placing an order but the order was not successfully placed, as per customer the items are still in her cart but her Tabby account is already charged. Customer was also informed that we are unable to locate the order. Customer has contacted Tabby regarding the same but they have shared with the customer attached response.

We have also tried checking with the following order number: 9628936250, customer's email address, name and we are still unable to locate any details on Hybris regarding the same.

We request you to please look into this and advise us. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 5:25:19 PM
Subject: UAE Tabby 9628936250

Hi Apoorv,

The customer shared with me an email with tabby that the order has been placed successfully, but the order in no on hybris.

Kindly check and assist.

Regards,
Fatma

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com