Subject: Fwd: Customer complaining that the order is not delivered to her - 6248800075
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sun, 17 Jan 2021 14:27:22 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 14 January, 2021 23:47:48 
Subject: Fwd: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 10 January, 2021 22:21:11 
Subject: Fwd: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 7 January, 2021 03:22:59 
Subject: Fwd: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 3 January, 2021 02:35:21 
Subject: Fwd: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Poovanna KBelliyappa" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Bm olmriyadh" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Olm Riyadh" <[email-masked]>, "ArishLaila" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 27 December, 2020 13:35:25 
Subject: RE: Customer complaining that the order is not delivered to her - 6248800075 

Dear Dinesh & Meer Ali, 

Please check & revert . 

Regards, 

Poovanna K.B 

966548641121 

EXT:3726 

From: Akshay Berry <[email-masked]> 
Sent: Saturday, December 26, 2020 12:22 PM 
To: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Bm olmriyadh <[email-masked]>; Poovanna KBelliyappa <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Olm Riyadh <[email-masked]>; ArishLaila <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Customer complaining that the order is not delivered to her - 6248800075 

[ mailto:[email-masked] | @Bm olmriyadh ] [ mailto:[email-masked] | 
@Poovanna KBelliyappa ] Please assist and provide POD as customer is complaining in social media. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 25, 2020 6:20 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Olm Riyadh < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075 

External email sender, please take precaution. 

Hi Jessie, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Olm Riyadh" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 21 December, 2020 11:54:45 
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Olm Riyadh" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 18 December, 2020 14:14:22 
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

Please assist in getting a POD on the below case as the customer is denying receiving this order and is also reporting this on Centrepoint Facebook. We have already escalated to LMG multiple times but not getting any revert from them. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 14, 2020 1:30:37 PM 
Subject: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

With regards to Order ID 6248800075, the customer is complaining that the order was not delivered to her, but as per the online tracking, we can see that the order was delivered under AWB FP1130200005671 on Dec 02. 

We have escalated twice to LMG for POD, but no response received. The customer is complaining that she received calls 2 times, but the driver is unable to speak in English. 

The customer has requested twice for the email id of the manager. 

Kindly assist. 

Regrads, 

Nikhil. 

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