Subject: RE: Callback Request - 1939673
From: Ali Mkhaimer <[email-masked]>
To: Mohd Imran <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Nour Hanayneh <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 17 Jan 2021 14:22:17 +0000

Dear Imran,

Kindly note that the customer was contacted and issue was solved.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Saturday, January 16, 2021 4:29 PM
To: Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi; Saeed Khawaldeh; Amani Khraisat; ccbackoffice; ccwebteam
Cc: Escalations Dxbteam; seeta.seeta; Nour Hanayneh; MOHAMMED FAHIM; Shakeeb Arsalan; Fauzan Ahmad, Musalman
Subject: FW: Callback Request - 1939673

Hi Team,

Please call and assist the customer.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 5:03 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Callback Request - 1939673

External email sender, please take precaution.
Hi Team,

Please assist in arranging the call back for the customer on 0566902990. Territory is KSA and customer's name is Rehman.

We have asked the customer to provide more details to us regarding the order number and deduction he is referring to but customer is saying he will only provide details on phone.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 7, 2021 7:03:52 PM
Subject: Amount deduction

Hi Team,

Problem Statement:  Amount deduction
Email id: [email-masked]<mailto:[email-masked]> - [email-masked]<mailto:[email-masked]>
Contact number: 0566902990

Assistance Required: Arrange a call with customer

Issue Description: Customer shared a pdf file (atteched), as per the file it seems that the order was cancelled on validation and amount deducted four times. he did not shared the order id, and hybris not opens with his email id, however, he did not sent any details even though I asked several times. Now he want to talk with us so kindly arrange a call with the customer on above mentioned number.

Regards,
Fahim

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