Subject: RE: Late refund - 6214734437
From: Varun Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, saeedurrahman choudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 17 Jan 2021 06:21:43 +0000

Since the status is successful pickup and customer confirms it, we will have to refund.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, January 17, 2021 10:14 AM
To: Varun Sharma <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; saeedurrahman choudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Late refund - 6214734437
Importance: High

Hi Varun,

We have it as per tracking records only.

This is normally what we check for the returns.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 10:10 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; saeedurrahman choudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late refund - 6214734437

Does the courier partner have proof of pickup and deliver to WH?

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 9:09 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; saeedurrahman choudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late refund - 6214734437
Importance: High

Hi @Varun Sharma<mailto:[email-masked]>

This order was just raised to us and customer claims that the below items have been returned which is worth SAR 1252.84

This is the customer’s 5th order with us.

CS team has checked the return tracking ID it shows that it got returned to us but WH claims they didn’t receive anything.

Please advise if we can refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 6:55 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; saeedurrahman choudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late refund - 6214734437
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6214734437
AWB: RP10110001112

Customer returned the following items: 162360699, 162360706, 162294309 , 162162028, 162200019, 162382593, 162382592, 162327178, 162327177, 162640099, 162208229, 162208228 under above AWB. As per AWB we have received the items at WH on Jan 4, 2021. As per WH under child ticket: #1964492 they have not received anything. As per oracle there is no data as per tracking or order number.

Refund value is SAR 1,252.84. Please look into this and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "saeedurrahman choudhary" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 9, 2021 11:32:54 AM
Subject: Late refund

Hi Team,

Problem Statement: Late refund

Order Date: 09-Aug-2020
Order ID: 6214734437
RMA: 1000059309
Tracking ID: RP10110001112

Assistance Required: Need urgent Refund

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on 1/4/21. However, the refund still not processed.

Please check and process the refund.

Thank you for your help

Regards,
Saeedurrahman

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