Subject: Fwd: Damaged item returned - 9617751447 - No response on child ticket.
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 16 Jan 2021 11:05:39 -0700 (MST)

Hi team, 

The refund has been processed for the full order. The refund has to be processed only for AED 359.00, but the refund has been processed for AED 1,121.00 

Kindly check and advise. 

Regards, 
Nikhil. 

From: "Mohd Imran" <[email-masked]> 
To: "Eugene Ocoy" <[email-masked]>, "Deepak Damodaran" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Saturday, 16 January, 2021 16:00:17 
Subject: RE: Damaged item returned - 9617751447 - No response on child ticket. 

Hi [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | 
@Deepak Damodaran ] , 

With regards to Order Id 9617751447, the customer is complaining that he has returned the 162457401 - - Bevelled Mirror Console Table - 120x40x81 cms as the item was damaged with the courier at the same time of the delivery. 

The Aramex team has confirmed that one item was returned back to us under AWB 46046602125 on Dec 17. 

Kindly assist with the confirmation, so that we may raise a RMA for the same. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, January 14, 2021 11:28 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Damaged item returned - 9617751447 - No response on child ticket. 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 14 January, 2021 04:37:29 
Subject: Fwd: Damaged item returned - 9617751447 - No response on child ticket. 

Hi team, 

As per the customer, he has returned only the table. But as the the hybris the return has been raised for all the items. 

Kindly assist. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 10 January, 2021 22:40:40 
Subject: Damaged item returned - 9617751447 - No response on child ticket. 

Hi Team, 

With regards to Order Id 9617751447, the customer is complaining that he has returned the 162457401 - - Bevelled Mirror Console Table - 120x40x81 cms as the item was damaged with the courier at the same time of the delivery. The Aramex team has confirmed that one item was returned back to us under AWB 46046602125 on Dec 17. 

The child ticket 1966568 was created on Jan 07 for the confirmation from the WH, but the ticket is closed on Jan 10 with out any response. 

Kindly assist with the confirmation, so that we may raise a RMA for the same. 

Regards, 

Nikhil. 

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