Subject: RE: order not delivered 9621021999
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vaibhav Ohri <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>, "Anwar P. Panery" <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sat, 16 Jan 2021 17:41:12 +0000

@Vaibhav Ohri<mailto:[email-masked]>

We have requested for this POD since December and we are not getting a reply.

@Prakash Iyangar<mailto:[email-masked]>

The order value is 240 and the customer has been complaining since last month.

This is the customer’s only order – please advise if we can refund.

The issue is that customer claims this order was not received at all.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 16, 2021 8:05 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Vaibhav Ohri <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Re: order not delivered 9621021999

External email sender, please take precaution.
Hi Team,

Please assist on the below to get the POD as the case is pending since Dec 2020 and the customer has already denied receiving this order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "anwar panery" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 20, 2020 3:14:47 PM
Subject: Re: order not delivered 9621021999

Hi Team,

Please provide us POD for the below shipment as customer is complaining he did not receive the order.

Thank you for your help.

Regards
Shakeeb

________________________________
From: "kishan singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 7:24:04 PM
Subject: order not delivered 9621021999

Hi Team,

Problem Statement: Order Not Delivered
​
Order Date : 08-Dec-2020
Order ID: 9621021999
Tracking ID: FP120920000389
Assistance Required: Need Proof of delivery

Issue Description: Customer is complaining about this order that he did not receive the order by the courier team end and in hybris it is updated as delivered. Hence we request to you kindly check and provide the proof of delivery of this order on priority basis.
​
Regards
Krishan

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