Subject: RE: C&C order #6259246205 Wrong info. given to the customer
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 16 Jan 2021 17:35:55 +0000

@Apoorv Joshi<mailto:[email-masked]>

Not to prolong the issue, please compensate the customer SAR 20 on the next purchase and make it valid for 1 month for this inconvenience.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 16, 2021 7:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: C&C order #6259246205 Wrong info. given to the customer

External email sender, please take precaution.
Hi Team,

Please assist on the below case as the customer is complaining that he was unable to take benefit of the in store discount that customers receive when collecting the click and collect order and making a store purchase on the same day. As the store staff told him that the discount is for online orders only not store purchase.

Customer's Name: Adnan Farooqi
Contact Number: +966561067631

Please look into this and assist. Thank you for your help!

Regards,
Apoorv
________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 1:55:00 PM
Subject: C&C order #6259246205 Wrong info. given to the customer

Please take a look at ticket #1945919

Hi Team,

The customer went to the store to collect his C&C order #6259246205 from Centrepoint, Jarir Mall, Tahliya Street.

When he enquired about the discount offer that we are providing on next in-store purchase on the same day of pickup, He was being told that it will be applicable on your next online purchase only.

Kindly look into the matter and advise.

Regards
Juhi

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