Subject: Re: Update Order status - 9623928259
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 16 Jan 2021 09:58:46 -0700 (MST)

Hi Team, 

Please update about the below? 

Regards 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 15, 2021 4:37:23 AM 
Subject: Re: Update Order status - 9623928259 

Hi Team, 

Please update about the below? 

Regards 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 15, 2021 3:58:41 AM 
Subject: Re: Update Order status - 9623928259 

Hi Team, 

Please update us about the below ? 

Regards 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Wajeeha Arshi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "MUBASHER" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Saturday, January 9, 2021 4:07:36 PM 
Subject: Re: Update Order status - 9623928259 

Hi Team, 

Please assist regarding the following concern. 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Wajeeha Arshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "MUBASHER" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 30, 2020 6:23:34 PM 
Subject: RE: Update Order status - 9623928259 

Hi Wajeeha, 

Please assist us in below query. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, December 30, 2020 4:15 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; MUBASHER <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Update Order status - 9623928259 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the following order numbers: 9617506079, 9615735056, 9613865583, 9613771271, 9623928259 

Customer is reporting that they have ordered perfumes from us in these orders and they have checked regarding these perfumes at our centrepoint stores, duty free dubai and sephora stores directly but the customer is saying that the packaging is not the same. They want to confirm if the perfumes she bought from us online are original or fakes. 

We have already assured the customer that the items are original and the packaging may differ but the customer is persisting and is concerned that she might have purchased fake perfumes or expired ones. 

Items purchased in all of the above mentioned orders are: 

162971493 - Dolce & Gabbana - Dolce & Gabbana Dolce Garden Women's Eau De Parfum - 75 ml 

162907287 - Burberry - BURBERRY My Burberry Blush Eau de Parfum - 90 ml 

162703384 - Paco Rabanne - Paco Rabanne Women's Oympea Intense Eau De Parfum Spray - 80 ml 

162549281 - Mont Blanc - Mont Blanc Legend Eau de Toilette Natural Spray for Men - 100 ml 

162907278 - Marc Jacobs - Marc Jacobs Daisy Gold Shine Edition Eau De Toilette - 100 ml 

162539347 - Tomford - TOM FORD BLACK ORCHID - 100 ml 

162594079 - YSL - Yves Saint Laurent Black Opium Eau de Parfum Natural Spray for Women - 90 ml 

162594063 - Burberry - BURBURRY My Burberry Black Eau De Parfum for Women - 90 ml 

162594157 - Estée Lauder - Estee Lauder Pleasures Eau de Parfum Spray - 100 ml 

162549295 - Issey Miyake - Issey Miyake L'Eau D'Issey EDT - 100 ml 

162594093 - Clinique - Clinique Happy Eau de Parfum Spray for Women - 100 ml 

162549298 - Narciso Rodriguez - Narciso Rodriguez For Her EDT - 100 ml 

162549353 - Versace - Versace Crystal Noir EDP - 90 ml 

162539327 - Elie Saab - Elie Saab Girl of Now Eau De Parfum Spray - 90 ml 

Concept: Lifestyle 

Images that customer has shared are attached. Please assist in checking this with the concerned. 

Thank you for your help! 

Regards, 

Apoorv 

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