Subject: Re: Late refund - 6214734437
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, saeedurrahman choudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Sat, 16 Jan 2021 07:55:20 -0700 (MST)

Hi Team, 

With reference to the order number: 6214734437 
AWB: RP10110001112 

Customer returned the following items: 162360699, 162360706, 162294309 , 162162028, 162200019, 162382593, 162382592, 162327178, 162327177, 162640099, 162208229, 162208228 under above AWB. As per AWB we have received the items at WH on Jan 4, 2021. As per WH under child ticket: #1964492 they have not received anything. As per oracle there is no data as per tracking or order number. 

Refund value is SAR 1,252.84. Please look into this and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "saeedurrahman choudhary" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, January 9, 2021 11:32:54 AM 
Subject: Late refund 

Hi Team, 

Problem Statement: Late refund 

Order Date: 09-Aug-2020 
Order ID: 6214734437 
RMA: 1000059309 
Tracking ID: RP10110001112 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on 1/4/21. However, the refund still not processed. 

Please check and process the refund. 

Thank you for your help 

Regards, 
Saeedurrahman