Subject: Re: Refund rejected #6251606729
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, saeedurrahman choudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 16 Jan 2021 07:20:12 -0700 (MST)

Hi Team, 

With reference to the order number: 6251606729 

Following RMA is processed on Dec 7, 2020: 1000306461 for an amount of SAR 44.80 but the refund is rejected. Customer was advised to allow 3 weeks regarding the same however, customer is now reporting that they still have not received this refund. Please find attached customer Bank Statement. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "SAEEDURRAHMAN CHOUDHARY" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 15 January, 2021 11:44:41 
Subject: Refund rejected #6251606729 

Hi Team, 

Problem Statement: Refund rejected 

Order Date: Dec 5, 2020 
Order ID: 6251606729 
RMA: 1000306461 
Tracking ID: NA 

Assistance Required: Need urgent Refund 

Issue Description: The customer got refunded 44.8 SAR on 12/7/20 with reference ID no #169999990044839635. But the refund got regected and the refund still did not reflect in his account. find the bank statement is attached. 

Please check and advise. 

Thank you for your help 

Regards, 
Saeedurrahman