Subject: Callback Request - 1939673
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 16 Jan 2021 06:02:54 -0700 (MST)

Hi Team, 

Please assist in arranging the call back for the customer on 0566902990. Territory is KSA and customer's name is Rehman. 

We have asked the customer to provide more details to us regarding the order number and deduction he is referring to but customer is saying he will only provide details on phone. 

Thank you for your help! 

Regards, 
Apoorv 

From: "MOHAMMED FAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, January 7, 2021 7:03:52 PM 
Subject: Amount deduction 

Hi Team, 

Problem Statement: Amount deduction 
Email id: [email-masked] - [email-masked] 
Contact number: 0566902990 

Assistance Required: Arrange a call with customer 

Issue Description: Customer shared a pdf file (atteched), as per the file it seems that the order was cancelled on validation and amount deducted four times. he did not shared the order id, and hybris not opens with his email id, however, he did not sent any details even though I asked several times. Now he want to talk with us so kindly arrange a call with the customer on above mentioned number. 

Regards, 
Fahim