Subject: Re: Return confirmation check// 6256291717, 6252054696, 6253188019.
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 16 Jan 2021 05:52:16 -0700 (MST)

Hi Team, 

Please assist on the below case. As per customer they have returned items for the following orders: 
6252054696, 6253188019, 6256291717 under a single tracking number: RP1212200001810. As per oracle there is no unexpected or extra quantity received for this tracking. As per WH under child ticket: 1947668 they only received 4 items which are processed for the RMA: 1000332810. 

The RMA which are not processed are 1000362432, 1000362892, 1000362885. Items returned order wise which are not yet refunded are: 
Order: 6256291717 
Items: 
161702183 - - Iconic Paisley Jumpsuit with Bishop Sleeves and Tie Ups 
161671962 - - Plain Jumpsuit with Long Sleeves and Tie Ups 
161978289 - - Floral Printed Midi Asymmetric Dress with Bishop Sleeves and Tie Ups 
161704958 - - Iconic Plain Top with Necktie and Flounce Sleeves 
Refund Value: SAR 202.5 

Order: 6253188019 
162353082 - - Woven Plain Shirt with Spread Collar and Long Sleeves 
163093439 - - Frayed Hem Skinny Jeans with Belt Loops 
162049315 - - Baggit Colourblock Tote Bag and Chain Detail 
161522490 - - Patterned Sleeveless Waterfall Shrug with Tassels 
Refund Value: SAR 185.5 

Order: 6252054696 
161715795 - - Plain Longline Coat with Notched Lapel and Tie Ups 
159925158 - - Full Length Textured Jeggings with Pocket Detail 
Refund value: SAR 81.29 

Customer has a total number of 4 completed orders with us and is shopping with us since Dec 2020. Customer has no previous/similar complaints. 

Please look into this and advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, January 10, 2021 9:32:29 AM 
Subject: Return confirmation check// 6256291717, 6252054696, 6253188019. 

Hi Team, 

Problem Statement: Return Confirmation. 

Order ID: 6252054696 AWB: RP1221200002159 RMA: 1000362892 
Order ID: 6253188019 AWBs: RP1212200001810, RP1221200002151 RMAs: 1000332810, 1000362885 
Order ID: 6256291717 AWB: RP1221200001834 RMA: 1000362432 

Issue Description: With reference to the above orders detail, the customer has created return requests in three different orders and claimed she has returned all the items under the tracking ID# RP1212200001810. 

Please check on this issue and assist us to resolve it. 

Thank you for your help. 

Regards, 
Algaily.