Subject: Tabby Issue - 9628936250
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 16 Jan 2021 05:02:43 -0700 (MST)

Hi Team, 

Customer tried placing an order but the order was not successfully placed, as per customer the items are still in her cart but her Tabby account is already charged. Customer was also informed that we are unable to locate the order. Customer has contacted Tabby regarding the same but they have shared with the customer attached response. 

We have also tried checking with the following order number: 9628936250, customer's email address, name and we are still unable to locate any details on Hybris regarding the same. 

We request you to please look into this and advise us. Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 16, 2021 5:25:19 PM 
Subject: UAE Tabby 9628936250 

Hi Apoorv, 

The customer shared with me an email with tabby that the order has been placed successfully, but the order in no on hybris. 

Kindly check and assist. 

Regards, 
Fatma