Subject: FW: refund not processed #6245421327
From: Jessie Caparas <[email-masked]>
To: Sankar T <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 16 Jan 2021 11:56:58 +0000

Hi Sankar,

Has this been shared to payfort?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 16, 2021 3:32 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund not processed #6245421327

External email sender, please take precaution.
Hi Jessie,

With reference to the order number: 6245421327

Below mentioned RMA are processed as a "manually refunded by Payfort" and customer has already allowed 3 weeks but the customer is reporting not receiving these refunds. The respected amounts are SAR 27.60 and SAR 14.40.
Attached is the customer's bank statement where the same amounts are not reflecting.

Please assist in this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 6:26:25 PM
Subject: refund not processed #6245421327

Hi Team,

Order Id: 6245421327

RMA: 1000225143, amount 27.6 SAR, Date: 25/11/2020
RMA: 1000225176, amount : 14.4 SAR, Date: 25/11/2020

Issue Description: the customer claims that he did not receive tha amount mentiend above and he provieded us his bank statment.

Kindly note: by checking his bank statment we found that the customer receive all amount except the mentiend amount.

Kindly check and do the needful.

Regards,
Samer

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