Subject: RE: Customer Returned Wrong Items Under Order ID 9616013122
From: Deepak Damodaran <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 16 Jan 2021 10:18:36 +0000

Hi Jessie,

Regarding the below order we have processed the returns.

RETURN_ORDER
SALES_ORDER_NO
AWB_NO
ORG_CODE
STATUS
COURIER_PARTNER
CLASSIFICATION
USER_ID
ITEM_ID
ITEM_DESC
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
1000203566
9616013122
RP112220003451
LMG_UAE
CLOSED
LMG
RVP
78368
161971837
SWEATER
Splash
1
1
1000203566
9616013122
RP112220003451
LMG_UAE
CLOSED
LMG
RVP
78368
161965655
SWEATER
Splash
1
1

Thanks & Regards,
Deepak Damodaran

From: Jessie Caparas <[email-masked]>
Sent: Thursday, January 14, 2021 5:46 PM
To: Apoorv Joshi <[email-masked]>; Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Customer Returned Wrong Items Under Order ID 9616013122
Importance: High

@Deepak Damodaran<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]>

Can we return these items to the customer?

I don't see them refunded yet.

Please advise urgently.

9616658027
161899927 - - Avengers Printed Sweatshirt with Round Neck and Long Sleeves
161899444 - - Stripe Detail Sweatshirt with Round Neck and Long Sleeves

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 5:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer Returned Wrong Items Under Order ID 9616013122

External email sender, please take precaution.
Hi Jessie,

Customer has received the refund however, customer returned the below items from the following order number: 9616658027
161899927 - - Avengers Printed Sweatshirt with Round Neck and Long Sleeves
161899444 - - Stripe Detail Sweatshirt with Round Neck and Long Sleeves

While the return is for 9616013122, customer has returned the above mentioned items mistakenly and is asking for us to return them back to him and collect the correct items from him for order number 9616013122:
161971837 - - Printed Sweater with Crew Neck and Long Sleeves
161965655 - - Sustainable Lee Cooper Cut and Sew Sweatshirt with Long Sleeves

Please look into this. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 11:20:57 PM
Subject: RE: Customer Returned Wrong Items Under Order ID 9616013122

@Apoorv Joshi<mailto:[email-masked]>

Do we need to refund these 2 as well?

161899927
161899444

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Wednesday, January 13, 2021 9:50 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Returned Wrong Items Under Order ID 9616013122
Importance: High

@Apoorv Joshi<mailto:[email-masked]>

Both of these orders are refunded.

What else do we need here?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 2:13 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer Returned Wrong Items Under Order ID 9616013122

External email sender, please take precaution.
Hi Team,

Please assist in getting an update on the below. Case pending since Nov 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 January, 2021 14:25:48
Subject: Re: Customer Returned Wrong Items Under Order ID 9616013122

Hi Team,

Please assist in investigating the below, as per customer they have returned wrong items to us and they wish to receive those items back. Images for the wrong items is attached, please check and advise.
Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 8:20:55 PM
Subject: Customer Returned Wrong Items Under Order ID 9616013122

Hi Team,

Ticket ID - 1768628

Problem statement: Customer returned wrong items.

Order Number : 9616013122
Order Created: Nov 20, 2020
Tracking id - RP112220003451
RMA : 1000203566
Return request created : 11/22/20 7:40 PM

Below are the items that customer raised return request for under the order id 9616013122

Item Name : 161971837 - - Printed Sweater with Crew Neck and Long Sleeves
Item Name : 161965655 - - Sustainable Lee Cooper Cut and Sew Sweatshirt with Long Sleeves

However, customer is claiming that courier partner came and too 2 items from order id  9616658027

Item Name : 161899927 - - Avengers Printed Sweatshirt with Round Neck and Long Sleeves
Item Name : 161899444 - - Stripe Detail Sweatshirt with Round Neck and Long Sleeves

Assistance Required: Need to send wrong items back

As per the customer she returned wrong items under the AWB RP112220003451 also refund has already been initiated as per the hybris. Customer is requesting us to please send the wrongs items back and collect the right ones. We have already raised the child ticket for the same but they are claiming that they have received the items under the order id 9616013122 correctly as per the return request.

We request you to please find the attached images provided by the customer proving that the items she raised return request for is still with her and courier partner has taken wrong items and delivered them to our warehouse.

Kindly assist on the above case.

Regards,
Ishan

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com