Subject: Re: Refund approval #9621687628
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Hamza Hafeez <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 16 Jan 2021 01:49:55 -0700 (MST)

Hi Jessie, 

Please assist in getting a refund approval on the below. Attached POD shared with customer and they have denied receiving the order. Also, customer has confirmed they provided wrong contact number while placing the order and have been pushed back regarding the same multiple times but the customer is persistent regarding receiving the order or receiving the refund. Case pending since Dec 2020. 

Customer has no previous/similar complaints and this is his first time ordering with us. Value of the order is AED 105 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Hamza Hafeez" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, January 3, 2021 2:57:46 PM 
Subject: Re: Refund approval #9621687628 

Hi Hamza, 

Please check on the below issue and advise if we can refund the customer. 
Please note that the customer provided wrong contact NO while placing the order. 
the customer now is chasing us for the order or the refund. 

We need your advise 

Regards 
shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, December 27, 2020 3:32:58 PM 
Subject: Refund approval #9621687628 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1919655 
Order Date: Dec 12, 2020 
Order ID: 9621687628 
Tracking ID: FP121220001845 
Total Price: AED 105 
Issue Description: Customer is complaining that he has not received the order however it is showing completely delivered from our side, and we shared with customer POD, but he inform us that the house in picture not his house. 

Customer's history: customer with us from 12/12/20 and he placed one order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards,