Subject: Status not update on aramex
From: MOHD SALMAN <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 15 Jan 2021 10:10:14 -0700 (MST)

Hi Team, 

Problem Statement: Status update 
Order Date : 18 Nov, 2020 
Order ID: 6243606023 
Tracking ID: 46389317310 
Assistance Required: Need status update 
Issue Description: Customer said that he returned the item before 15 days with returned number 46383178763 but on Aramex website the number is invalid, kindly check Whether the item is collected or not and process the refund accordingly. 

Note: We have already escalated the case to aramex on 25 Dec with no response. 

Regards, 
Mohd Salman