Subject: Re: Refund approval#6255146691
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 15 Jan 2021 09:27:27 -0700 (MST)

Hi Jessie, 

Please assist in getting the POD on the below case. Case escalated to LMG multiple times but receiving no response on the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 9, 2021 5:21:07 PM 
Subject: Refund approval#6255146691 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1906016 
Order Date: Dec 16, 2020 
Order ID: 6255146691 
Tracking ID: FP1217201000663 
Total Price: SAR 166.5 
Issue Description: Customer is complaining that he has not received the order however it is showing completely delivered from our side on 17/12/2020, we asking LMG team to provide us with the POD, but no response from LMG till now and the customer is chasing us about the refund. 

Customer's history: customer with us from 1/20/19 and he placed 16 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards,