Subject: Re: Refund approval.
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 15 Jan 2021 08:42:55 -0700 (MST)

Any update 

From: "yasser lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 8 January, 2021 21:44:30 
Subject: Refund approval. 

Hi Team, 

Subject: Refund approval. 

Order No: 8219340499 
Order Date : Dec 1, 2020 
Tracking ID: SD000664468 
Item ids: 153336827 - - Max Factor Eyebrow Pencil KWD3.25 
155834905 - - Revlon Brow Fantasy KWD7.20 
161300403 - - GOSH Brow Pomade Hybrid Liner KWD6.50 
162345777 - - Wycon Cosmetics Intense Lip Pencil KWD1.45 

Total Price:KWD18.4 
Concept: Centrepoint 
Ticket:1813277 

Issue Description: Issue Description: With reference to the above order, the customer is claiming that the above items are missing. The case was escalated to warehouse in a child ticket No. #1856239. The response from the warehouse was that all the items were shipped to the customer. The case was also escalated to Shipa, but there was no response. 

Customer's history: customer is with us from 7/3/20, and he placed 5 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Yasser