Subject: Re: Incomplete order #6247374193
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Vinod Sharma <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, Sumon Satish <[email-masked]>, Parvez Khan <[email-masked]>, Suvadeep Saha <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 08:31:02 -0700 (MST)

Hi Jessie, 

Please assist in partial cancellation of the following item in the below case:162701402 

Customer chasing for the refund of the item that was not delivered to them. Partial cancellation option is greyed out. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Vinod Sharma" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Sharafuddeen Kulumbil" <[email-masked]>, "Sumon Satish" <[email-masked]>, "Parvez Khan" <[email-masked]>, "Suvadeep Saha" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, December 26, 2020 4:17:27 PM 
Subject: RE: Incomplete order #6247374193 

+ Parvez & Suvadeep 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, December 25, 2020 1:11 PM 
To: Sharafuddeen Kulumbil <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Incomplete order #6247374193 

External email sender, please take precaution. 

Hi Team, 

Requesting you to kindly ship the remaining item from the mentioned order number. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 24 December, 2020 17:53:24 
Subject: Incomplete order #6247374193 

Hi Team, 

Problem Statement: incomplete order 

Order Date :Nov 25, 2020 

Order ID: 6247374193 

Child ticket: 1887123 

Tracking ID:SD000567115 

Assistance Required: Need urgent 

shipping 

Issue Description: Customer placed order for 2 items but as per the customer he/she has only received one item, Under the consignment details we can see that only one item has been shipped/Delivered from our side. 

The item; 162701402 - - Gift Pack - Cozy Star Print Shirt and Pyjama Set with Eye Mask, not shipped. 

Kindly chick and do the needful. 

Regards, 

Samer 

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