Subject: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 06:34:15 -0700 (MST)

Hi Team, 

With reference to order # 9618711695 
Tracking ID: RP121220001013 

The return request was created on 12/12/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Contact the customer on #+971561334197 

Reattempt request has been done on the system. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 8 January, 2021 12:50:17 
Subject: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013 

Hi Team, 

With respect to the conversation on chat, we have confirmed with the customer that she desperately wants to return her items. We request you to please contact the customer again on 0561334197 and arrange the collection again. 

Problem Statement: Late collection 

Order Date : Nov 29, 2020 
Case id - 1863689 
Order ID: 9618711695 
Tracking ID: RP121220001013 

Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on 12/12/20. But the item still not collected. Contact the customer on #+971561334197 

Please collect the item on priority. 

Regards, 
Manish