Subject: No Response from 3rd party Refund not processed 7422555049 / 7422532679
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 15 Jan 2021 05:47:09 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed ( No Response from 3rd party) 
Order Date :Dec 16, 2020 
Order ID: 1-7422532679 / 2- 7422555049 
Return Tracking ID: 1-45445837076 / 2- 45445837091 

Assistance Required: Process refund asap. 

Issue Description: both of the items created in the same day, both for the same customer, and both have the same problem. The returned items were collected and returned back to WH on 30 Dec 2020. The refund is pending since then. I have created one child ticket for both of the orders, but 3rd party is not responding. Kindly check and assist. 

Regards, 
Fatma