Subject: Re: Refund Not Processed// 6220237112
From: Algaili Ahmed <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 15 Jan 2021 03:45:18 -0700 (MST)

Please follow up, the issue is pending since 06 Nov 2020. 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 14 December, 2020 11:35:30 
Subject: Re: Refund Not Processed// 6220237112 

Hi Team, 

With reference to the order number: 6220237112 

Customer returned the following item: 162087315 - - Adidas Running Shoes with Hook and Loop Closure. This is showing collected under collection reference: I070118. Please find attached screenshot for the same. We raised child ticket for the same under #1684117 to check whether we have received the items at WH but no action on the same. Also, BI publisher is not showing the item is received at WH. 

Kindly assist in looking into this case as the refund amount is SAR 119.17 and the case is pending since Nov, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: Refund Not Processed// 6220237112 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 31-Aug-2020 
Order ID: ​6220237112 
Return Tracking ID: ​46176468133;I070118 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for one item that has been collected when we check the collection reference at the courier website but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 24146269 so that the refund will be processed asap. 

Regards, 
Algaily