Subject: RE: Need POD For Order ID 9620474603
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 10:27:26 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead with the refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 15, 2021 2:26 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need POD For Order ID 9620474603

External email sender, please take precaution.
Hi Team,

Please assist in getting the POD in the below case. Customer denying receiving this order and POD LMG shared was not visible. Asked them to reshare but receiving no response. Case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 1, 2021 4:22:55 PM
Subject: Need POD For Order ID 9620474603

Hi Team,

Problem Statement: Need POD

Order Date : Dec 6, 2020
Order ID: 9620474603
Tracking ID: FP120620001906

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on Dec-06-2020 12:56 PM and as per LMG website the order delivered to customer on Dec-07-2020 12:24 PM, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. We have already escalated the case to the LMG team. However, didn't receive any proper reply from them. Please find the attached screenshot for the same.

Regards,
Ishan

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