Subject: Re: Need POD For Order ID 9620474603
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 03:25:50 -0700 (MST)

Hi Team, 

Please assist in getting the POD in the below case. Customer denying receiving this order and POD LMG shared was not visible. Asked them to reshare but receiving no response. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 1, 2021 4:22:55 PM 
Subject: Need POD For Order ID 9620474603 

Hi Team, 

Problem Statement: Need POD 

Order Date : Dec 6, 2020 
Order ID: 9620474603 
Tracking ID: FP120620001906 

Assistance Required: Need Urgent POD 

Issue Description: The order was shipped from our side on Dec-06-2020 12:56 PM and as per LMG website the order delivered to customer on Dec-07-2020 12:24 PM, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. We have already escalated the case to the LMG team. However, didn't receive any proper reply from them. Please find the attached screenshot for the same. 

Regards, 
Ishan