Subject: Re: Refund Approval - 9618103527
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 15 Jan 2021 03:24:42 -0700 (MST)

Hi Jessie, 

Please ignore previous email. 

Following item is not reflecting while creating new RMA: 

162182039 - - Strappy Embellished Slip-On Sandals 

Following item was not sent under consignment, please assist in cancellation of this. Partial cancellation option is not visible. 
162456160 - - Juniors Star Print 4-Piece Pyjama Set 

Please look into this and advise further. Items are already sent under consignment from our end. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, January 15, 2021 3:52:30 PM 
Subject: Re: Refund Approval - 9618103527 

Hi Jessie, 

Following items are not reflecting while creating new RMA: 

162182039 - - Strappy Embellished Slip-On Sandals 
162456160 - - Juniors Star Print 4-Piece Pyjama Set 

Please look into this and advise further. Items are already sent under consignment from our end. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, January 9, 2021 3:35:24 PM 
Subject: RE: Refund Approval - 9618103527 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Go ahead 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, January 8, 2021 1:51 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Refund Approval - 9618103527 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Srishty Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 12:02:46 PM 
Subject: Refund Approval required 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 1807220 

Child Ticket: 1865550 

Order Date: Nov 27, 2020 

Order ID: 9618103527 

Tracking ID: FP112920003973 

Total Price: AED 171 

Issue Description: Customer received the order and found that three items were missing. 

The Items: 

162182039 - - Strappy Embellished Slip-On Sandals 

162456160 - - Juniors Star Print 4-Piece Pyjama Set 

162595348 - - Textured Training Shoes with Hook and Loop Closure 

Case history: The customer has placed the order with a total of 25 items. As per our consignment we can see that all the items have been shipped however, the customer is complaining that three of the items were missing and not received. The issue was forwarded to the warehouse and as per them all the items have been shipped. 

Customer's history: The customer has contacted for the first time regarding this complaint and is with us since March, 2020. This is the fourth order placed by the customer. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Srishty 

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