Subject: Re: Order status update 6219483412
From: Fatma Maher <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, vishwajeet singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 02:35:07 -0700 (MST)

Hi Team, 

The customer is facing the same problem. Kindly check and do the needful. 

Regards, 
Fatma 

From: "FarEye Support" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "fatma maher" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "vishwajeet singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 14 January, 2021 22:04:13 
Subject: Re: Order status update 6219483412 

Dear Fauzan, 
We would like to inform you that we have checked share order at our end and found that order does not exist our end, kindly check same at your end. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 | https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Premanand, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Thu, 14 Jan at 12:12 PM , FarEye Support <[email-masked]> wrote: 
Dear Fauzan, 

Greetings!! 

​Let us check the shared concern at our end and we will revert you soon with an update. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 | https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks & Regards, 
Priyanka Yadav | Technical Engineer 
FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Thu, 14 Jan at 12:07 PM , Fauzan Ahmad . Musalman <[email-masked]> wrote: 
Hi Team, 

With reference to order # 6219483412 
AWB: FC08291000197 

The order has been delivered in Aug, And till now the order status is shipped. as per the Fareye there is no record. 

Kindly check and update the order status. 

Regards, 
Fauzan 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 6 January, 2021 19:06:43 
Subject: Order status update 6219483412 

Hi Team, 

The order no. 6219483412 has been delivered in August, and till now the customer is getting emails that the order is shipped. 

Kindly check and do the needful. 

Regards, 
Fatma 

BQ_END

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