Subject: RE: Refund Not Processed - 9622413509
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Deepak Damodaran <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 09:30:04 +0000

@Deepak Damodaran<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]>

Please action

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 15, 2021 12:14 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed - 9622413509

External email sender, please take precaution.
Hi Jessie,

Please assist in getting the below RMA processed. No response on child ticket either. RMA status is still showing reached warehouse.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 15, 2021 1:24:28 PM
Subject: Refund Not Processed #Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Dec 16, 2020
Order ID:  9622413509
Child Ticket: 1983944
Return Tracking ID: 46048259084
RMA: 1000408287
Assistance Required: Process the refund as soon as possible.

Issue Description: Customer raised a return request for one item  and we have checked with the tracking number that the items have been delivered to the warehouse on 10/01/2021 but according to the hybris the refund has been not processed yet,

Regards,
Samer

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