Subject: Re: missing item-9617866573
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 15 Jan 2021 01:41:54 -0700 (MST)

Hi Jessie, 

Please assist in getting a refund approval on the below. Customer reported not receiving the following item in this order: 159497018. As per wh under child ticket:1839683 they have mentioned all the items are shipped from our end. As per Courier they have delivered what they received. 

Item refund value is AED 227, concept is Babyshop. Customer is shopping with us since Aug 2020 and have 4 completed orders. Customer has no similar/previous cases. 

Thank you for your help! 

Regards, 
Apoorv 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 26, 2020 3:54:54 PM 
Subject: missing item-9617866573 

Hi Team, 

Problem Statement: Item missing-159497018 - - Giggles Solex Baby Buggy-AED257 
Order Date : Nov 26, 2020 
Order ID:9617866573 
Tracking ID:46044570821 
Assistance Required: Proof of delivery 

Issue Description: Team customer is complaining that he received only one item by the courier team end hence we request to you kindly share the proof of delivery with us, but they didn't share with us and asked for id proof courier denied for same. Hnece approve the refund for this item. 
Your friends, 
The Support Team