Subject: Re: Refund approval for returned item // 6204568104
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 14 Jan 2021 23:48:48 -0700 (MST)

Hi Jessie, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Friday, 15 January, 2021 00:11:19 
Subject: Re: Refund approval for returned item // 6204568104 

Hi Team, 

Please update us about the below concern. 
Regards 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, January 6, 2021 10:48:54 AM 
Subject: Refund approval for returned item // 6204568104 

Hi Team, 

Problem Statement: Refund approval for returned item 

Order Date : 30/06/2020 

Order ID: 6204568104 
Tracking ID: 46065350656 
Assistance Required: Need missing item 

Issue Description: As per Hybris the RMA is created for 3 item and customer claims that he handed over 3 items to courier , as per oracle we recived only 1 item ,we have refunded for 2 items 1 item as receive and 1 for missing and remaining 1 items's refund is still not processed customer wants the refund. 

Case history: 1 ITEM OUT OF 3 REFUND IS NOT PROCESSED, CUSTOMER WANTS THE REFUND AS SOON AS POSSIBLE. 

Customer history:Customer is with us from 30/06/20 , and it is his 3rd order with us . 

The item for which the refund is not processed for , is 162359024 - - Le Confort Women's Slip-On Strap Sandals with Wedge Heels - SAR 263.00 

We request you to advise weather we can refund the amount (SAR 263.00) to customer as customer is chasing us and threatening for complain. 

Regards, 
Shafeeque