Subject: Re: Backlog cases
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 14 Jan 2021 23:00:41 -0700 (MST)

Hi Jessie, 

Sorry for the late response. 

We all are working on all the Nov - Dec pending cases, we have already worked on more than 300 cases including re-escalations and out of that 91 cases has been resolved. 

Along with all pending cases the agents are also working on new cases and chats. Rest assured we will do our best to close maximum numbers. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Thursday, 14 January, 2021 14:58:21 
Subject: RE: Backlog cases 

Hi [ mailto:[email-masked] | 
@seeta.seeta ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] [ mailto:[email-masked] | @Apoorv Joshi ] 

As discussed, we still have 984 tickets for November and December. 

Let’s ensure we action and close these tickets by EOD. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohd Imran <[email-masked]> 
Sent: Tuesday, January 12, 2021 1:17 PM 
To: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Backlog cases 

Hi Team, 

As discussed on call, attaching overall backlog. 

Kindly get Nov and Dec tickets actioned on priority and get it closed by Thursday (14 Jan 2020). 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 12:05 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Backlog cases 

External email sender, please take precaution. 

Hi Jessie, 

Please find the attachment for the Backlog tickets, Total we have 164 unresolved tickets and I have segregated every tickets with proper tagging like in which department the cases are pending. 

Thanks & Regards, 
Seeta Kunwar 
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