Subject: Re: RNN request #9617106062
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 14 Jan 2021 19:58:21 -0700 (MST)

Hi Team, 

Kindly provide us the RRN number for the mentioned order, as the customer is claiming she has not received the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, 9 January, 2021 15:20:46 
Subject: RNN request #9617106062 

Hi Team, 

Order: 9617106062 
As per hybris the refund was initiated on 13/12/2020 and the customer has been informed the same, But he is insisting that he did not receive the refund. 

the customer is asking for proof of refund. 

We request you to provide the RRN so we can share the same with the customer. 

Regards 
Samer