Subject: Re: Product issue WWD // Home center // 8399152705
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 14 Jan 2021 15:23:56 -0700 (MST)

Hi Team, 

Any update about the below ? 

Regards 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "tejinder singh" <[email-masked]> 
Cc: "murugapandian mani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Sunday, January 3, 2021 7:03:35 PM 
Subject: Re: Product issue WWD // Home center // 8399152705 

Hi Team, 

Please assist regarding the following concern. 

Regards 
shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "tejinder singh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "murugapandian mani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, December 25, 2020 3:53:50 PM 
Subject: Re: Product issue WWD // Home center // 8399152705 

Dear Tejinder, 

Kindly proceed with replacement if possible. 

Regards, 
Apoorv 

From: "tejinder singh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 19 December, 2020 11:22:50 
Subject: RE: Product issue WWD // Home center // 8399152705 

Dear Team, 

As per customer cushion going deep while setting and inspection team also feel the same. 

Photos attached above for your reference. 

	

Delivery Date 	

18-Oct-20 

Complain Date 	

15-Dec-20 

Under Warranty 	

Yes 

Nature of damage 	

Spring issue 

Damage happen due to 	

Usage/Quality 

Condition 	

Non-Repairable 

Suggestion 	

Replacement 

Approval Required From 	

Regards, 

Tejinder Singh. 

From: Shakeeb Arsalan 
Sent: Tuesday, December 15, 2020 12:08 PM 
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Midhun Madhu <[email-masked]>; Wasim Qureshi <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Product issue WWD // Home center // 8399152705 
Importance: High 

External email sender, please take precaution. 

Hi Team 

Requesting you to assist us in the below case on urgent basis. 

Regards 

Shakeeb 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 December, 2020 11:56:18 
Subject: Product issue WWD // Home center // 8399152705 

Hi Team, 

Problem Statement: Product issue WWD, 

Order Date: Aug 24, 2020 

Order ID: ​ 8399152705 

Tracking ID: 14978508399152705 

Item id 156520429 , 

Delivery Date; 19/10/20 

Assistance Required: Need urgent delivery, 

Issue Description: The customer complaining about product that the item one side is up and opposite side down, so kindly find the attachment and arrange the return or replacement for the same item ASAP. 

Thanks & Regards, 

Syed Ataullah 

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