Subject: Re: Late Return - 6244023915
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Osam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, AbdulrahmanMoha <[email-masked]>, Krizette Masangkay <[email-masked]>
Date: Thu, 14 Jan 2021 10:15:50 -0700 (MST)

Hi Team, 

Please assist in getting an update on the below. We have escalated this to aramex multiple times as per the matrix but not getting any response from them. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Osam Thabit. Qaid" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 28 December, 2020 04:30:54 
Subject: Late Return (to warehouse) 

Hi Team. 

Problem Statement: Order not delivered (to warehouse) 

Ticket Id: 1881088 
Order Date : 18-Nov-2020 
Order ID: 6244023915 
Tracking ID: 46382302035 

Assistance Required: Need Urgent Refund. 
Issue Description: Customer raised a return request on 21/11/20 and as per the tracking website, the items has been collected from the customer on 30 Nov 2020 and till now the returned items is not delivered to warehouse, kindly check and deliver the items to the warehouse asap. 

Thank you for your help. 

Regards, 
Osam