Subject: RE: Late Refund For Order ID 6234687860
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 14 Jan 2021 15:59:13 +0000

@Apoorv Joshi<mailto:[email-masked]>

Escalated to tech for them to publish

INC0954829

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 14, 2021 7:56 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Refund For Order ID 6234687860
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Customer returned 5 items to the store but RMA is not published on hybris. When trying to create RMA it is not letting us create the RMA either to process.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 5:29:19 PM
Subject: Late Refund For Order ID 6234687860

Hi Team,

Problem Statement : Late Refund

Order Date : Oct 21, 2020
Order ID: 6234687860
Tracking ID : 623468786022999991

Assistance Required: Need Urgent Refund

Issue Description:
The customer has returned five items at the store: Babyshop21132
157060883 - - Juniors Round Neck Bodysuit : 3pc
161828615 - - Juniors Printed Sleeveless Bodysuit with Button Closure : 2pc
​
The customer has provided the details of transaction as below :
Chasier : 203082c Vat : 300055259100003 Store : 21132 Reg : 101 Date : 23/10/2020
​
Customer reported that she returned all the five items to the store but the status for the refund hasn't been initaited for the same. We have also tried initiating the refund for the items from our side. However, status is showing "no refundable items"

Please find the below attachment for your reference.

Regards,
Ishan

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