Subject: Re: Late Refund For Order ID 6234687860
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 14 Jan 2021 08:56:23 -0700 (MST)

Hi Team, 

Please assist on the below case. Customer returned 5 items to the store but RMA is not published on hybris. When trying to create RMA it is not letting us create the RMA either to process. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, December 27, 2020 5:29:19 PM 
Subject: Late Refund For Order ID 6234687860 

Hi Team, 

Problem Statement : Late Refund 

Order Date : Oct 21, 2020 
Order ID: 6234687860 
Tracking ID : 623468786022999991 

Assistance Required: Need Urgent Refund 

Issue Description: 
The customer has returned five items at the store: Babyshop21132 
157060883 - - Juniors Round Neck Bodysuit : 3pc 
161828615 - - Juniors Printed Sleeveless Bodysuit with Button Closure : 2pc 
​ 
The customer has provided the details of transaction as below : 
Chasier : 203082c Vat : 300055259100003 Store : 21132 Reg : 101 Date : 23/10/2020 
​ 
Customer reported that she returned all the five items to the store but the status for the refund hasn't been initaited for the same. We have also tried initiating the refund for the items from our side. However, status is showing "no refundable items" 

Please find the below attachment for your reference. 

Regards, 
Ishan