Subject: Re: refund // 9622493183 //
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, vaibhav ohri <[email-masked]>, Dipesh Regmi <[email-masked]>, Seeta Seeta <[email-masked]>, Ashish Karini <[email-masked]>, anwar panery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 14 Jan 2021 08:14:04 -0700 (MST)

Hi Jessie, 

Please assist in getting an update on the below. Items are still not delivered to our WH and hence the refund can not be processed yet. 

Case pending since Dec 2020 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ashish Karini" <[email-masked]>, "anwar panery" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Monday, December 28, 2020 4:20:16 PM 
Subject: RE: refund // 9622493183 // 

[ mailto:[email-masked] | @Vaibhav Ohri ] [ mailto:[email-masked] | 
@Dipesh Regmi ] Please handover the items to conloc to proceed with the refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, December 27, 2020 8:03 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Vaibhav Ohri <[email-masked]>; seeta.seeta <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: refund // 9622493183 // 

External email sender, please take precaution. 

Hi Team, 

Please assist in getting an update on the below case. Items collected from customer since Dec 19, 2020 but still not delivered to our WH and not getting any response from LMG either. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 25, 2020 12:17:35 PM 
Subject: Re: refund // 9622493183 // 

Hi Team, 

As per the tracking ID RP121720001506, The item was collected from the customer on 19th Dec, but till now the items has not delivered to our warehouse. Requesting you to kindly deliver the item on priority basis as the customer is chasing us for his refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 25 December, 2020 11:22:08 
Subject: refund // 9622493183 // 

Please take a look at ticket #1916726 

Hi Team, 

Problem Statement: Late refund 

Order Date: Dec 16, 2020 

Order ID: 9622493183 

RMA: 1000352522 

Tracking ID: RP121720001506 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Dec 19, 2020. However, the refund still not processed. 

Please check and process the refund. 

Thank you for your help 

Regards, 

CS Team Juhi 

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