Subject: Damaged Item/Collecction arrangement request - 7420633594
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Srishty Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Thu, 14 Jan 2021 08:08:38 -0700 (MST)

Hi Team, 

Please assist on the below case, case have been escalated to WWD team as per the matrix however, receiving no response on the same. 

161602468 - - Graco Playard Contour Electra Travel Cot 

Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Srishty Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: No response from third party 

Hi Team, 

Problem Statement : Damaged item (WWD) 

Order Date : Dec 6, 2020 
Order ID: 7420633594 
Tracking ID : FP1206200006505 
Concept: Babyshop 

Assistance Required: Need Replacement or Assistance. 

Issue Description: The customer has shared the images of the same and is unable to fix it and wants the product to be fixed. 

Please find the attachments as provided by the customer. 

Kindly advice for the same. 

Regards, 
Srishty