Subject: Shukran Issue - 1845588
From: Apoorv Joshi <[email-masked]>
To: thiyagarajan arumugam <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 14 Jan 2021 08:02:00 -0700 (MST)

Hi Thiyagu, 

With reference to the order number: 9618233401 

Customer's order was On Validation Cancellation however customer used the Shukran points - 296, which has not been credited back in customer's account. 

Kindly look into this and do the needful. 

Thank you for your help! 

Regards, 
Apoorv