Subject: RE: Wrong return shipment reached the warehouse 6248598190
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, ArishLaila <[email-masked]>
Cc: BM Olm Dammam <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Srishty Lsm <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Thu, 14 Jan 2021 14:52:07 +0000

@ArishLaila<mailto:[email-masked]>

Need your urgent help for this complaint related to child ticket 1886227

Customer returned products from Namshi.

Can you please recheck?

Hadeel Salem
Box is of : Namshi
Pick up by Abdullah
053 932 6495

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 14, 2021 6:40 PM
To: Jessie Caparas <[email-masked]>
Cc: BM Olm Dammam <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Srishty Lsm <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: Re: Wrong return shipment reached the warehouse 6248598190

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "BM Olm Dammam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Mohd. Jamal Akhtar" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 5:43:46 PM
Subject: Re: Wrong return shipment reached the warehouse RP1201200006185

Hi Team,

Kindly assist on the below case, courier partner mistakenly collected the wrong package from the reception. Customer is asking to return the wrong collected box back to the address it was collected from, the details that customer has provided are as below:

Hadeel Salem
Box is of : Namshi
Pick up by Abdullah
053 932 6495

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "BM Olm Dammam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Mohd. Jamal Akhtar" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 8 December, 2020 11:35:19
Subject: Re: Wrong return shipment reached the warehouse RP1201200006185

Hi Team,

Please check on the issue below and return the shipment to the customer as you have collected wrong shipment.

Kindly do the needful.

Regards
Shakeeb

________________________________
From: "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 10:30:23 AM
Subject: Wrong return shippment reached the warehouse

Hi Team,

Order No: 6248598190
Order Date: 28 Nov, 2020
Tracking id: RP1201200006185

The courier team has picked up the wrong return order from the reception and the current status is "RVP delivered". The customer is claiming that the order is of another resident and needs to be returned back.

The details of the collected item is:
Hadeel Salem
Box  : Namshi
Pick up by Abdullah
053 932 6495

Kindly advice for the same.

Regards,
Srishty

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