Subject: Re: Collection Delay - 9612961266
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Dipesh Regmi <[email-masked]>, vaibhav ohri <[email-masked]>, Ashish Karini <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 14 Jan 2021 07:45:26 -0700 (MST)

Hi Jessie, 

Please assist on the below, as per customer she is not receiving any call. As per tracking update on LMG portal they have attempted on Jan 14, 2021 and collection was not done. 

Customer has already raised this to Consumer protection. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "Ashish Karini" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Ashish Karini" <[email-masked]> 
Sent: Wednesday, January 13, 2021 9:09:49 PM 
Subject: RE: Collection Delay - 9612961266 

[ mailto:[email-masked] | @Dipesh Regmi ] [ mailto:[email-masked] | 
@Vaibhav Ohri ] Please get this collected asap to avoid any further complaints. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, January 13, 2021 5:10 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]> 
Subject: Collection Delay - 9612961266 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the Order No: 9612961266 

Tracking id: RP122720002201 

Customer is insisting that they have not been contacted yet and they wil be reporting to consumer protection if the collection is not arranged asap. We have also marked this for reattempt and shared the same with LMG along with customer's contact number and address already but receiving no response on the same. 

Customer details are as follows: 

Contact number: 0559933324 

Address: Apartment 605, Khor plaza building, Algrhoud, Dubai 

Thank you for your help! 

Regards, 

Apoorv 

From: "Srishty Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 December, 2020 16:04:05 
Subject: Late Pickup 

Hi Team, 

Ticket No: 1836430 

Order No: 9612961266 

Tracking id: RP122720002201 

RMA created: Nov 11, 2020. 

The customer is waiting for the return to be collected. The issue has been escalated to our courier team and there is no update from them. 

Kindly advice for the same. 

Regards, 

Srishty 

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